At Baby Outfit Shop, we understand how important it is for your little ones to look adorable while staying comfortable. That’s why we’ve created a seamless shopping experience with clear shipping and returns policies to ensure your complete satisfaction.
Shipping Information
We ship worldwide (excluding some remote areas and parts of Asia) and offer two convenient shipping options:
Standard Shipping
- Carrier: DHL or FedEx
- Cost: $12.95
- Delivery Time: 10-15 business days after dispatch
Free Shipping
- Carrier: EMS
- Minimum Order: $50+
- Delivery Time: 15-25 business days after dispatch
Please note: All orders typically take 1-2 business days to process before shipping. International customers may be subject to customs duties which are the responsibility of the recipient and non-refundable.
Our Hassle-Free Returns Policy
We want you and your little one to be completely happy with your purchase. If you’re not satisfied, we offer a simple returns and exchanges process within 15 days of receiving your order.
Return Eligibility
- Items must be unused and in original condition with all tags attached
- Original packaging must be included
- Proof of purchase is required
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Headwear (from our Headwear category)
- Baby accessories (from our Accessories category)
Exceptions are made for defective or incorrect items.
How to Return an Item
Follow these simple steps for returns or exchanges:
- Contact Us: Email [email protected] within 15 days of receiving your order with your order number and return details
- Get Approval: Our team will review your request and send a Return Merchandise Authorization (RMA) number if approved
- Package Securely: Include all original packaging with the RMA number clearly visible
- Ship Your Return: Send to our return address using a trackable method
Return Address
Baby Outfit Shop Returns
162 Payne Street
Sugar Land, TX 77487
United States
Refunds & Exchanges
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Original payment method within 5-7 business days after approval
- Exchanges: Shipped once we receive your return (processing time similar to standard orders)
Important Notes
- Customers are responsible for return shipping costs unless the return is due to our error
- Original shipping fees are non-refundable
- We recommend using trackable shipping as we can’t be responsible for items lost in transit
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue and your order number. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.
Need Help?
Our friendly customer service team is always happy to assist! Contact us at [email protected] with any questions about our shipping or returns policies.
Thank you for choosing Baby Outfit Shop – where we care about your little ones as much as you do!